Client Center
Aetna support
If you have a Aetna policy through Beacon Point, start here. For anything that changes your coverage, call us — we can see your policy and the carrier cannot tell you what we would.
A CVS Health company
Talk to us first
Policy changes, certificates, ID cards, billing questions, a claim you are unsure about — we handle all of it, and we already have your details.
Phone hours: Monday–Friday, 9:00am–5:00pm
- What we place with Aetna
- Health
- Medicare
Or go direct to Aetna
Useful for paying a bill or checking a claim outside our hours. These open on Aetna's own site.
Links checked September 22, 2026. Carriers move these from time to time — if one is broken, call us on (816) 254-6100 and let us know.
Submitting this request does not bind, modify, add, remove, or cancel insurance coverage. The requested change is not effective until confirmed by Beacon Point Insurance Group or the applicable insurance company.